FAQs

Category 1 and 2 responders under the Civil Contingencies Act, and why the split matters
Category 1 and 2 responders sit at different points in the Civil Contingencies Act, with different
How gold, silver and bronze command works in a major incident
Gold, silver and bronze command separates strategic, tactical and operational decisions, and lets any commander find
What is a common operating picture in command and control?
A common operating picture holds one shared view of an incident at a point in time.
How software supports JESIP joint working without getting in the way
Software either flows with a responding agency or it interrupts it. Four tests separate genuine JESIP
What shared situational awareness actually requires in a multi-agency incident
Shared situational awareness rests on three decisions made before an incident: who contributes, what they share,
What is operational resilience and how does it differ from business continuity planning?

Operational resilience extends business continuity planning from a set of documents into a live capability to

What is the difference between an incident management system and a full operational resilience platform?

An incident management system records what happened. An operational resilience platform goes further: it lets teams

How are British organisations approaching data sovereignty when selecting emergency management software?

British organisations selecting emergency management software now lead with three priorities: locally hosted data on UK

What does it actually mean for a crisis management platform to be built and hosted for the UK’s data sovereignty requirements?

UK data sovereignty for a crisis management platform comes down to three architectural requirements: data stored

What is the difference between configurable and out-of-the-box incident management software, and why does it matter?

Configurable incident management software lets an organisation embed its own terminology, frameworks and processes, while out-of-the-box

What are the stages of an incident management lifecycle from initial response through to post-incident review?

The incident management lifecycle has five stages: activation, escalation, response, recovery and learnings. Almost every incident,

What are the biggest compliance and legal risks of using spreadsheets for incident management in regulated industries?

Using spreadsheets for incident management creates three serious compliance and legal risks: records can be edited